FAQS

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Frequently Asked Questions

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How much coast shipping, and how my products will be dellivery? TOP

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Shipping from Brazil, to any destination, is a fixed price of- $12.00 (in PROMOTION now- $10.00).

- If you purchase a small item, price of shipping may be negotiable. Please contact me directly if you have any questions:

You can find how in "Contact me" link or send a e-mail directly to:

J.Strassburger@hotmail.com

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How will my order be shipped? TOP

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Orders are shipped "best way" through the United States Postal Service. We rarely ship UPS. To further break down this answer:

Single pattern up to perhaps 3 or 4 patterns can ship via First Class mail.
Many patterns or multiple items orders are usually shipped via Priority Mail.
During periods of free shipping (holiday and special promotions) we choose the most economical shipping method.

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How much does it cost for shipping? TOP

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For domestic orders within the U.S. only: Shipping calculations on web items are generally estimates as it is nearly impossible to know a package's weight at the time of placing the order.

Single patterns and other small items up to single magazine orders will ship First Class and are subject to unique price:$ 12.00

Orders paid for by credit card will be charged for exact shipping at the time the order is processed and ready to ship.

The shipping charge total you see when completing your order is the total that you will pay to recive your pacage in your home or other adress, how you chose.

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Can I use a gift certificate online? TOP

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You can use Gift certificates on web orders. A family member or a friend can email an Gift certificate to you!

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I’ve added items to my shopping cart, but there are no items in the cart. How can I prevent this from happening? TOP

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Make sure you are logged into site account. If you are adding items from a list, before proceeding to the next page click add to cart before moving to the next page.

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How do I log off? TOP

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Our site will automatically log you off after a few minutes or simply close your browser.

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How do I remove items from my shopping basket? TOP

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Removing items from your shopping basket and/or Quick Order form is as easy as 1-2-3. Simply, enter a zero in the quantity column of the product and click “recalculate"

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How long does it take for orders to ship? TOP

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Our goal is to ship in-stock orders as quickly as possible, typically next-day or within 48 hours.

Temporarily out of stock items may hold up an order if we know we will be receiving more stock soon, otherwise we will create a back-order and ship separately or issue a refund on items that are no longer available.

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What is a Unique Gifts? TOP

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A "Unique Gifts" is a certificate to give for a special person to you.

It is a perfect way to gift someone in any ocasions. That person can chose what item is your favorite, and that way you will promove a garanted satisfaction all the time.

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